PROXY Pro 7 Screen Recording Edition

Screen Recording Software for Contact Centers

A large portion of a customer's experience when dealing with a call center agent is a reflection of what is occurring on the agent's desktop--the customer's information pops up on the agent's screen, the agent reads from a script, the information given to the agent is entered into a help desk ticket or a CRM application. During the call the agent is expected to follow the company's policies and best practices to ensure customer satisfaction and efficient workflow. Compliment your Call Recording solution with PROXY Pro Screen Recording to provide your customers with a complete picture of what the agent is doing at all times during the call.

Improve Your Quality Management Suite with PROXY Pro Screen Recording

Quality Management

Playing back screen recordings synchronized with voice recordings allows the call center to better evaluate an agent's technical skills and adherence to company policies.
PROXY SDK gives you the flexibility to record calls the way your customers want-100% of calls, X calls per agent, on-demand, etc.
Supervisors can monitor the agent desktop in real-time, either announced or in stealth mode.

Training/Coaching

Screen recordings identify exactly what desktop training and technical skills the agent can benefit from.
Export recordings to .wmv for training videos or playback screen recordings in a web browser.
Supervisors can share and take control of an agent's desktop while coaching them.

Workforce Optimization

Use recordings to identify agents who are proficient in certain areas.
Review recordings to categorize which calls take the longest amount of time and create agent schedules accordingly.

Compliance/Dispute Resolution

Synchronized screen record/playback validates that the agent is entering information consistent with what they are being told by the customer during the call.
100% call recording is now possible with Proxy's ultra-small recording file size.

PROXY Pro 7 Screen Recording Edition Features

Key Features

Components

Supervisor

Programmatically Available Functionality	PROXY SDK allows you to integrate Proxy's powerful functionality-including screen record/playback, remote control/access, centralized management and security, and audit trail-into your call center solution.
Enterprise-class Screen Recording Server	The PROXY Gateway enables screen capture of large numbers of agent desktops simultaneously, without impacting responsiveness of agent desktops.
Ultra-small Recording File Size	Record up to 24 hours of continuous screen activity in 1GB or less. Proxy produces industry's most compact screen recording files, making 100% screen recording economical and more realistic.
Server-side Support for Terminal Services Sessions	Record terminal services sessions, ensuring that remote thin clients are not bogged down by performance issues.
Unannounced Recording	Improve effectiveness of quality assurance efforts by capturing agent screen activity randomly, with or without alerts.
Conversion to Other Formats	Export recording to .wmv format for playback and editing in off-the-shelf tools.
Web-based Playback	Playback screen recordings in a web browser, or with standard playback options such as Windows Media Player.
Supervisor Mode	Monitor and take control of an agent desktop during training or live interactions to provide feedback and work collaboratively.

Components
PROXY Pro Host	Small software agent that runs on the CSR's desktop to capture and compress screen activity in real-time
PROXY Pro Master	Windows application that runs on supervisor computers allowing real-time access and remote control of agent computer
PROXY Pro Viewer	ActiveX application that enables screen recordings to playback in web browsers
PROXY Pro Gateway	Enterprise-class server that stores and manages the recordings while maintaining secure network of connections to agent machines
PROXY Pro SDK	Software development kit to enable partners to incorporate PROXY Pro screen recording features into 3rd party quality management applications
Platforms
Supported Platforms	^NEWWindows 7, Windows Vista, Windows XP, Windows Server 2008, Windows Server 2003
OS Versions	Both 32- and 64-bit platforms supported
Legacy	PROXY Pro Master is fully interoperable with previous versions of PROXY Pro Host, which support Windows 2000, Windows NT
Support
Maintenance & Support Contracts	M&S contracts guarantee access to free upgrades and new releases, plus live technical support

Screen Sharing	Share agent desktop with and pass input control among two or more supervisors/agents
Chat	Supervisors can chat with the agent and any other supervisors/agents sharing the desktop
View Only Mode	Suppress keyboard/mouse input on agent computer
Remote Clipboard	Exchange content with agent desktop using remote clipboard
Remote Printing	Redirect content from an agent desktop to printer attached to local computer
Bulk File Transfer	Use drag-and-drop interface to transfer files or entire directories to agent desktops
Secure File Transfer	Guarantee privacy by transferring files or entire directories over SSL to agent desktops
Resume	Resume large file transfers if connection is broken

Buy Now Download Free Trial Get a Quote

From Our Customers

"Proxy allows me to connect with my users and solve their problems immediately, instead of travelling to their location which eats up valuable time. It also lets me provide training remotely for new and existing customers. I am able to perform maintenance afterhours without user interaction at all our remote locations. I am satisfied enough so that I have recommended the product to several other companies which are now Proxy users."

"Watson Realty Corp has offices located throughout North and Central Florida and South Georgia with over 1100 workstations and 1600 agents. With Proxy Pro, we can give immediate software and hardware support. Proxy Pro has proven to be a essential tool and our investment has been returned several times over by reducing the amount of time that I have to send technicians onsite."

"The new remote management software tools in PROXY Pro are very convenient to use. It is very useful to be able to make repairs on-the-spot, without having to make any security exceptions or asking the user to log-off."

"PROXY Pro has a small footprint, doesn't conflict with any other software we use, works over a wide variety of bandwidths and is incredibly simple to use. It's everything an IT professional wants in a software program."

"We switched from PCAnywhere to PROXY Pro Gateway because it's a better tool for remote control. It functions more efficiently and allows us to easily maintain centralized management of our firm's remote control - I highly recommend it!"

"With PROXY Pro Gateway, I have absolute control over security and access policies - the product is so easy to implement and provides excellent value."

"PROXY Pro Gateway is an excellent product for remote access and control - it's been a great tool to have for our department."

"Gateway edition is completely reliable. It's very fast, even on limited bandwidth networks - and it's a breeze to find users with the centralized administration provided by the Gateway component."

"We absolutely love PROXY Pro. It's dependable, does what it's supposed to do, and its professional capabilities make it far more useful than Windows RDP."

About Us

Proxy Networks, Inc., is a leading provider of remote desktop software and remote collaboration software for help desk technicians, network administrators and IT managers.

PROXY Pro, our flagship remote desktop software solution, is used by thousands of customers every day to provide remote PC access to millions of desktops, servers and mobile devices around the globe.

PROXY Pro 7 is Here!

Supporting Windows 7, Macintosh and Linux systems

PROXY Pro 7.0 Remote Desktop Software provides remote access and remote control of Windows 7, as well as Mac and Linux computers.

PROXY Pro 7 Press Release