Support

At Proxy Networks, we use PROXY Pro to support our customers!

The Proxy Networks Support Team uses the PROXY Pro Private Cloud Edition to provide real-time, live support to customers partners and prospects.  You bet we eat our own dog food!  Whether you are at home or on the road, we can establish remote access through firewalls and NAT-devices, without the need to reconfigure any internal ports on your side.  If you were to give us a call for support, one of our support technicians will direct you to our support page, instruct you to click a "Share my Desktop" button which will download and activate a temporary Proxy Host, which makes your machine accessible temporarily for a support session.  

Open a Support Ticket

FAQs

If you'd like to log a support ticket with us,  click here and a member of our support team will follow up with you shortly.  Customers with active Maintenance and Support contracts receive assistance before customers without.  We are generally a Monday through Friday shop with 9:00AM - 5:00PM hours but we're happy to make exceptions whenever duty calls.  
An automatic case number will be generated and sent to you by email in order to help you track your case.

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Alternatively, you can reach Proxy Networks Technical Support by sending a detailed email describing your issue to support@proxynetworks.com. (Note this will not generate an automated response with a case number.) If you do not receive a reply withing 24 hours, please check your spam or junk folder.

Contact Support directly at 617-453-2710

Browse the Frequently Asked Questions for PROXY Pro to see resolutions to the most commonly asked questions about PROXY Pro.

Consider PROXY Pro Maintenance & Support Plans

For added peace of mind, PROXY Pro Maintenance & Support plans guarantee free upgrades to latest new releases as well as full, timely access to technical support. To purchase a Maintenance & Support Plan, please e-mail our sales team at sales@proxynetworks.com or call us at 1-877-PROXY-US (1-877-776-9987). Our maintenance and support plans include free maintenance releases, free product upgrades, and priority technical support via phone, email, or web during your coverage period.